Rustler Co – Shipping Policy

 

Thank you for shopping with Rustler Co. Please read the following information regarding our shipping processes and delivery times.

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1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).

During peak periods, sales, or product launches, processing times may be slightly extended. You will receive a confirmation email once your order has been dispatched.

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2. Shipping Locations

Rustler Co ships Australia-wide and may offer international shipping to selected countries.

Available shipping options and costs will be displayed at checkout.

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3. Shipping Rates

Shipping costs are calculated at checkout based on your location, order size, and selected shipping method.

Any free shipping offers or promotions will be clearly stated on our website at the time of purchase.

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4. Estimated Delivery Times

Estimated delivery times begin once your order has been dispatched.

Australia

• Standard Shipping: 3–7 business days

• Express Shipping: 1–3 business days

International

• International Standard: 7–21 business days (depending on destination)

Please note that delivery times are estimates only and may vary due to carrier delays, weather conditions, or customs processing.

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5. Tracking Information

Once your order has been shipped, you will receive a tracking number via email so you can follow your delivery.

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6. Delays & Carrier Issues

Rustler Co is not responsible for shipping delays caused by postal services, customs, or events beyond our control. If your order is significantly delayed, please contact us and we will assist where possible.

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7. Customs, Duties & Taxes (International Orders)

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price.

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8. Incorrect Address & Returned Parcels

Please ensure all shipping details are correct at checkout.

If an order is returned to us due to an incorrect or incomplete address, the customer is responsible for any additional shipping costs to resend the order.

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9. Lost or Missing Parcels

If your parcel is marked as delivered but cannot be located, please contact your local postal service first. If the issue remains unresolved, contact us and we will assist with an investigation where possible.

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10. Contact Us

If you have any questions about shipping, please contact us at:

Email: rustlercountry@gmail.com

Business Name: Rustler Co